Maine Business Education Partnership

NRF Foundation - RISE Up credential program

Which credential is the right fit for you?      

RETAIL INDUSTRY FUNDAMENTALS   

• Dive into the retail world, its career paths and industry jargon.
• Study retail operations product life cycles and supply chains.
• Know how the cost of goods sold impacts profit.
• Build basic customer service skills.
• Practice job readiness skills.

 

CUSTOMER SERVICE & SALES 

• Discover the value of quality customer service.
• Improve your knowledge of different types of customer’s needs.
• Master effective communication skills.
• Design a sales plan and apply effective upselling strategies.
• Acquire advanced retail skills.

 

 BUSINESS of RETAIL

 

• See retail as a business and define the profit model.
• Recognize inventory life cycle and inventory control.
• Explore merchandising and marketing.
• Understand Loss Prevention.
• Learn the importance of workplace safety practices

 

COVID-19 CUSTOMER CONFLICT PREVENTION

 

In partnership with the Crisis Prevention Institute, this 70 minute course will teach you to:

• Identify the signs of and strategies to prevent conflicts.
• Understand the skills needed to de-escalate conflicts.
• Use techniques to keep customers and employees safe.

 

*For more information or questions, please contact: mari@retailmaine.org